You may return or exchange your order within 30 days of receiving it. To initiate a return, don’t hesitate to contact us.

• Include all original order documentation inside the package

• Keep proof of shipment for your records

• A return fee of $15 will be deducted from your refund

Items must be unused and in sellable condition with all original tags attached. Please ensure the original product box is protected by outer packaging, as the box is considered part of the product. Damaged packaging may result in the return being declined.

We cannot accept returns or exchanges for items that show signs of usage or are not in original condition. This policy is in addition to your statutory consumer rights.

We operate a consolidated return service meaning that once your return tracking states 'delivered' to our hub this will be returned to our warehouse to commence the routine quality checks and exchange/refund processing. Kindly note that this process may take 10 business days. Once your refund has been issued, funds may take 3 to 5 business days to show in your account depending on your bank.

If your item has arrived faulty or damaged, please contact us within 7 business days of delivery. This allows us to open a claim with the courier and assist you as quickly as possible.

Please note that claims submitted after this period may not be eligible for resolution. We will guide you through the next steps once your request has been reviewed.

Yes, you can return or exchange sale orders within 30 days of receiving it.

You can track your return using the tracking number provided on the label on 17TRACK.

You may request cancellation or amendments within one hour of placing your order by contacting us. After this brief window, changes cannot be guaranteed. Once your order has been dispatched, amendments are no longer possible, and you would need to follow our returns process for any changes.

We accept payments in USD.

Payment can be made using all major credit and debit cards, as well as popular online payment providers. If your payment is declined, this may be due to your bank’s security measures - please contact them directly.

For further assistance, don’t hesitate to contact us.

Your payment currency is based on your current location and will automatically adjust to match it. This will be clearly shown at checkout before you complete your purchase. If your local currency isn’t supported, your order will be charged in USD using our standard exchange rate.

While we don’t typically restock, we do occasionally bring back popular items.

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The processing, confidentiality and security of your personal data is important to us.

We are committed to offering you personalised services, while respecting your privacy and choices, in accordance with the applicable personal data regulations, in particular the General Data Protection Regulation (GDPR).

Please consult the Frutiger Essentials privacy policy in the Privacy Policy section.

In order to provide you with the same personalised service worldwide, your data may be consulted by Frutiger Essentials entities situated in The Netherlands and abroad, including countries where the applicable personal data legislation differs from that in force in your own or within the European Union. Your personal data might also be processed by our account for the purposes described above by our trusted third-party suppliers. We take all necessary safeguards, notably contractual, technical and organisational measures to guarantee the privacy and security of your data and to protect such data from any misrepresentation, damage, destruction or access by unauthorised third parties.

It is important that you can control your personal data. In accordance with GDPR, you have the right to access and make corrections to your personal data, in addition to the right to request its removal, to oppose the use of your data providing you have a legitimate reason, and to obtain limitation and portability, as far as this is applicable. You are also able to request to no longer receive personalised communications about our products and services.

If you have any questions or concerns about how we process and use your personal data, or would like to exercise any of the rights described above, don’t hesitate to contact us.